By Tony Gouverneur, Jul 15 2019 01:33AM
Problems Between Wanting Door Hardware & Having it Installed.
1. Doesn’t know the hardware language
2. Isn't aware that a consultation will save them more time & money
3. Doesn’t provide enough information to specify hardware correctly
4. Isn’t aware that hardware can be non compatible
5. Has no clear plan & is charged fees to return opened items
6. Assumes any tradesperson can install hardware correctly
7. Is unaware of the risks due to common installation errors
8. Assumes a commercial “locksmith” is also a neat “fix out carpenter”
9. Trusts the builder’s available worker to install 100% correctly
10. Becomes unhappy when handles & locks don’t work or feel right
Benefits of a Specialist Hardware Installation Service.
1. Goes on-site to take photos and measurements
2. Provides the best hardware options based on the customers needs
3. Offers a free quote for installation
4. Ensures clear communication with the customer
5. Helps to order the hardware correctly the first time
6. Is highly skilled & experienced with all brands of hardware
7. Works very neat, tidy & ensures a professional finish
8. Makes the job highly efficient, reducing delays & extra costs
9. Eliminates communication & installation errors
10. Helps control of the whole process from start to finish
11. Guarantees their workmanship
12. Gives the customer the best buying experience
Door hardware is called “hard” for a reason. Customer complaints are through the roof!
Statistics show that one of the biggest problems builders have to deal with in their defect liability reports is…….. you guessed it, door problems! There is definitely a skill shortage in this area, so be aware!
Ask your hardware supplier to recommend a Specialist Installer!